Last Updated: May 9, 2025

At Ride Nation E-Bikes, we strive to make your electric bike and scooter purchase seamless, from checkout to delivery. This policy outlines how we handle order processing, shipping timelines, delivery expectations, potential shipping damage, and what to do if an issue arises. Your satisfaction is our priority, and we are committed to offering a premium delivery experience.

Order Processing & Fulfillment

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving payment confirmation.

• Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Once shipped, a second email will provide your tracking information.

• Cut-off Time: Orders placed after 2:00 PM (PST) will be processed the following business day.

Shipping Methods & Delivery Estimates

United States (Mainland Only)

Note:

• Signature may be required for electric bikes or scooters upon delivery.

• Delivery times may vary depending on weather, supply chain conditions, and your location.

International Shipping

We currently offer limited international shipping. If you’re outside the continental U.S., please contact us before ordering.

• Import duties and taxes are not included in the item price or shipping cost.

• Customers are responsible for all international customs, taxes, and brokerage fees.

Packaging & Carrier Partners

All items are securely packaged in reinforced boxes designed to prevent transit damage. We ship using reputable carriers including:

• FedEx

• UPS

• DHL

• LTL Freight Providers (for large-format deliveries)

Tracking details are sent via email once your item ships. You can also track your order using the Track My Order feature on our website.

Shipping Damage Policy

While we take every precaution to ensure your order is protected, occasional damage can happen during transit. Here’s what to do if your item arrives damaged:

Before Accepting the Package

• Inspect the packaging in front of the delivery driver, if possible.

• Do not accept severely damaged boxes without noting the damage.

If You Notice Damage After Delivery

Please follow these steps within 48 hours of delivery:

1. Email us at: support@ridenationebikes.com

2. Include the following:

   • Your order number

   • A detailed description of the damage

   • Clear, high-quality photos of the damaged product and box

   • Optional: a short video if the damage affects performance

Resolution Options

Depending on the issue, we will offer:

• Replacement parts or components

• Full product replacement

• Return with refund

• Store credit or discount (case-specific)

Important:

Do not discard the original box and packaging materials. We may need them to process a return, replacement, or insurance claim.

Lost, Delayed, or Stolen Packages

Lost or Missing Deliveries

If tracking indicates your item was delivered but you didn’t receive it:

• Verify the address used

• Check with neighbors, front desks, or building managers

• Wait 24–48 hours, as some carriers mark items as delivered prematurely

If the package still hasn’t appeared, contact us at support@ridenationebikes.com, and we’ll initiate an investigation with the carrier.

Stolen Packages

Unfortunately, we are not responsible for stolen packages after confirmed delivery. However, we can assist you in filing a police report or a claim with the shipping provider.

Return Shipments Due to Incomplete or Incorrect Address

If a package is returned to us due to an incorrect or incomplete address:

• The customer is responsible for any reshipping fees.

• We will contact you before attempting redelivery.

Frequently Asked Questions (FAQs)

Do you ship to PO Boxes?

No. Due to the size of our products, we cannot ship electric bikes or scooters to PO Boxes or APO addresses.

Can I change my shipping address after ordering?

Only if your order hasn’t shipped yet. Contact us immediately after placing the order to request any changes.

What if my order is delayed?

While we work with reliable shipping partners, unexpected delays can happen. We’ll keep you informed and provide tracking updates.

Need Help? Contact Us

We’re here to ensure your Ride Nation experience is smooth from checkout to cruising the streets.

Customer Support Email: support@ridenationebikes.com
Business Hours: Monday to Friday, 9 AM – 5 PM PST
Website: www.ridenationebikes.com

Ride Nation E-Bikes – Built for Riders. Powered by Passion. Delivered with Care.