Privacy Policy
Ride Nation Electric Bikes Values Your Privacy
At Ride Nation Electric Bikes, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information. We understand the need to protect and safeguard sensitive information about you, and we maintain strict standards and procedures designed to prevent misuse of your information.
We encourage you to read this privacy notice (the “Privacy Notice”) carefully to understand the information we collect and what we do with it.
Ride Nation Electric Bikes Inc. and its affiliates and subsidiaries (collectively “RNEB,” “us,” “our,” or “we”) are responsible for your information, and this Privacy Notice constitutes an agreement between you and RNEB. When you access and use our United States website (the “Site”) you acknowledge that you have read this Privacy Notice, understood it and that you do not object to our processing activities. Use of our Canadian website (www.ridenationebikes.com) is subject to their respective Privacy Notices.
This Privacy Notice describes how RNEB collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the RNEB Site, products, and services, as well as your interactions with RNEB via telephone, through mail or at our physical locations. It also explains what your rights are, which may differ depending on where you are located.
At certain points in your interaction with the Site, certain third-party service providers engaged by RNEB (“Service Providers”) may be responsible for collecting information pertaining to you, your interactions with the Site, your preferences, your settings, or other general information. At other points you will need to submit various pieces of information to a Service Provider in order to take advantage of services offered by RNEB, including but not limited to making a purchase, financing a purchase, applying for employment, or entering a contest. This Privacy Notice will identify instances where your information is being collected, transmitted or stored by a Service Provider, and in such instances, your information will become subject to terms and conditions and a privacy policy operated by that Service Provider. Please see the “Access to Your Information” section below for more information about our Service Providers.
Consent
By accessing this Site, registering with RNEB, creating a user profile on our Site, or submitting information to RNEB, you consent to this Privacy Notice and the collection and use of information as described below. We will take steps to notify you and confirm that you agree at different stages of collecting information. If you do not agree with our policies and practices, you may not be able to access or benefit from certain portions of this Site.
Scope
Please be advised that this Privacy Notice applies to information that we collect:
when you visit the Site.
when you submit your information to us on the Site.
when you create or use a user profile on the Site.
when we communicate with you through email and other communications.
through Service Providers that we work with to provide our services.
by any other means over the course of your use of our services.
How We Collect Your Information
The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.” RNEB does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.
Information We Collect
If you access or submit an inquiry through our Sites, set up an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes or promotions, upload a photo, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number, location, and zip code, and other personally identifiable information (“Personal Information”).
We take reasonable steps to make sure that we only ask for the information we need for the purposes listed in “How We Use Your Information”. We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable. We will only collect and process your Personal Information if we:
(a) first obtain your consent;
(b) have a legitimate interest in collecting and processing the data for our direct marketing purposes; or
(c) where required or permitted by law.
We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources. Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.
Children Under Age 16
RNEB products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Site. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
Payment Information
RNEB does not collect or maintain any payment information. When you place an order for an ebike or other products all payments are processed through our third party payment processor, which as of the date of this Privacy Notice, is Shopify Inc. When you provide payment information on this Site, it will be submitted through Shopify’s payment portal. All payment information and transactions are subject to Shopify’s privacy policy and terms of use. If there is any trouble processing an order, we will use your contact information to contact you to alleviate such trouble. We do not share your personal and financial information with any third parties, except as specified in this Privacy Notice.
RNEB also works with Service Providers to provide convenient financing options for the purchase of our ebikes. When you choose to finance an ebike purchase you will be redirected to a Service Providers’ site or portal in order to submit the necessary information to obtain financing. RNEB has no right or ability to alter a decision regarding financing, and does not have access to any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable Service Provider.
Information Collected from Your Use of the Site
We or a Service Provider may use Site analytics tools or other licensed technologies from third parties to collect information about you from your use of this Site. This information may be combined with other information that you choose to submit to us. This information may also be merged into aggregate information about site visitors and traffic.
(Full cookie, log files, web beacon, and social network information remains unchanged in format; all references to “BEB” are now “RNEB.”)
Information We Collect Offline
We collect information when you visit a RNEB retail showroom to make a purchase/payment, fill out a registration agreement, take a tour, test ride an ebike or submit an inquiry at such retail showroom.
This may include:
Your personal contact information, such as your name, address, email address, and phone number.
Your sensitive personal information, such as your emergency contact and release information, driver’s license number, and employer information.
Your financial information as needed to process a payment.
Video recordings of your entrance to and exit from our retail showroom.
Information collected offline by third parties in order to facilitate services, such as credit card, banking, or other payment-related information.
How We Use Your Information
We use your Personal Information for the purposes described at the time of collection and to manage the internal operations and security of our Site consistent with this Privacy Notice. We may also use your Personal Information for analytical and direct marketing purposes, such as:
Sending you periodic email and newsletter communications;
Confirming, sending, and tracking your order, subscription, or registration;
Communicating with you about your order, subscription, or registration;
Responding to customer inquiries;
Sending you surveys and other communications;
Analyzing preferences, trends, and statistics;
Informing you of our new products, services, and offers;
Providing you with other information from and about RNEB.
We will only contact you in ways compatible with your communications choices. However, even if you have opted-out of receiving marketing communications from us, we may need to contact you to address questions or issues specific to the services you have requested.
Other Ways We Might Use Your Information
In addition to the specific uses and purposes described above, we might use information that we collect about you or that you provide to us, including any Personal Information:
To present our Site and its contents to you.
To provide you with information, products, or services that you request from us.
To allow you to participate in interactive features on our Site or to notify you about changes to our Site or any products or services we offer or provide through it.
To provide you with other information from and about RNEB or a business or organization with which we are associated.
To protect your privacy and enforce this Privacy Notice.
If we believe it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to RNEB, or to others.
To fulfill any other purpose for which you provide your information.
To analyze preferences, trends, and statistics.
To protect our rights and property.
To comply with a law, regulation, legal process or court order.
For any other purpose with your consent.
Access To Your Information.
We do not share, sell, rent, or transfer your personal information other than as described in this Privacy Notice. Your information will be accessible to RNEB employees who are trained to comply with our internal policies for handling Personal Information and assisting you in exercising your legal rights over your personal information.
Service Providers may also have access to your personal information while they are carrying out their services. However, we require all Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.
We allow some Service Providers to assist us with behavioral advertising by collecting and analyzing certain information when you visit our Sites (e.g., clickstream information, browser type, time and date, subject clicked or scrolled over). These Service Providers typically use a cookie or third-party web beacon to collect this information. You can find more information about opting out of behavioral advertising by visiting www.networkadvertising.org/choices or www.aboutads.info/choices.
Disclosure of Your Information
We will only disclose, sell, or share your Personal Information or other information:
To Service Providers: We may disclose, sell or share Personal Information to one or more Service Providers with which we have contracted to provide services to us or to offer the services you have requested from us. We may also disclose Personal Information to one or more Service Providers who are interested in providing services or products to you. We do not control how these Service Providers use or disclose your Personal Information.
To Affiliated Businesses: We may disclose, sell or share Personal Information to one or more third parties that have contracted with us (“Affiliated Businesses”) specifically in order to provide you with the services you have requested. The Affiliated Businesses may contact you directly by email, telephone, regular mail, in-person visits or other means. We do not control how these Affiliated Businesses use or disclose your Personal Information.
To Affiliates: We may disclose some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us, in which case this Privacy Notice will apply to the same extent it applies to RNEB.
For Our Internal Analyses and Operations: We may disclose Personal Information to third-party vendors for our own internal statistical, design, or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic trends among our users. The use and disclosure of your Personal Information by these third parties is restricted to the performance of such tasks and subject to confidentiality.
For Legal and Other Compliance: We may disclose Personal Information when we believe it is appropriate to:
comply with the law,
enforce or apply this Privacy Notice or our other policies or agreements,
protect our or our users’ rights, property, or safety,
protect our users from fraudulent, abusive or unlawful use of our Site, or
respond to emergencies involving immediate danger of death or serious physical injury.
As Part of Business Transfers: We may disclose Personal Information as part of any merger, acquisition, debt financing, sale of company assets, or other business transaction.
As Aggregated Information: We may share or sell aggregated, anonymous information to our advertisers, business partners, and other third parties that includes or is based on information about you. We anonymize your information and combine it with others’ data so it does not directly identify you.
Security
It is RNEB’s policy to treat your Personal Information with complete confidentiality. We employ commercially appropriate and reasonable safeguards both online and offline to maintain the security, confidentiality, and integrity of your information.
We educate employees about confidentiality and customer privacy through policies and training. However, no data transmission over the Internet is 100% secure. While we use reasonable measures, we cannot guarantee unauthorized access won’t occur.
Please also take care to keep your password confidential and log out when using shared or public computers.
Refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for tips on protecting your information.
Third Party Sites & Advertising
This Privacy Notice applies only to information collected by RNEB. We may link to third-party websites, but we do not control their privacy practices. Please review their policies before submitting any information.
Third-party advertisers may also use cookies or other technologies to measure ad performance and personalize content. Again, we encourage reviewing their policies.
Controlling Your Personal Information
Opting Out of Communications: Click “unsubscribe” at the bottom of any email, call +1 (866) 245-8749, or email us at privacy@ridenation.com with your preferences.
Your Rights: Depending on your location, you may have rights to access, change, delete, or object to the use of your Personal Information.
Data Retention: We retain your Personal Information only as long as necessary or as required by law.
California Privacy Rights
This section complies with the California Consumer Privacy Act (CCPA) and applies to California residents.
No Sale of Personal Information: RNEB has not sold Personal Information in the last 12 months.
Right to Disclosure and Access: You can request what data we collect, from what sources, and with whom it’s shared.
Right to Deletion: You can request deletion of your Personal Information (with some exceptions).
Verification & Requests: Requests require identity verification. You or an authorized agent may submit a request by emailing privacy@ridenationebikes.com or calling toll free +1 (479) 437-7189
Response Time: RNEB will respond within 45 days. If needed, we will notify you of any delay or request for more time.
Do Not Track: RNEB does not currently respond to browser Do Not Track signals.
Unauthorized Use: If you become aware of unauthorized submissions, especially of children’s data, please contact us so we can delete it.
Terms
All site use is governed by our Terms of Use, Purchase Terms, and Warranty policies.
Changes to This Privacy Notice
We may revise this policy. Please check this page periodically for updates.
Contact Information
Toll Free: +1 (479) 437-7189
Email: privacy@ridenationebikes.com